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CLIENTS

Signing Up

Is Health Shield available in my area? If not, when will it be?
Health Shield has launched in Pune and we will notify you as soon as it’s available in your area. Click here to sign up so that we can stay in touch.
Have some questions before I book. How can I get in touch with the Professional?
You can use our messaging feature to contact any Professional prior to booking, or at any time, even if you have never booked them before. You must be signed in to message a professional

Payment & Billing

Are taxes and gratuity included in the price?
Most States do not charge taxes on services. Please consult your accountant and tax advisor if tax is required in your State.
How can I set up my schedule?
Setting up your schedule is super easy with the Health Shield wizard. Just add your location, times you are available, services available and fees. . In addition, you can add individual appointments manually. If you want to add or delete a slot in your schedule, you can do so from your dashboard, by clicking on Appointments, and Setup. Don’t forget to update or your changes will not be saved.
What happens when a customer books through Health Shield?
You will be alerted when the customer books through Health Shield, both through email and on your profile. Once the cancellation period is over, Health Shield will automatically charge the customer’s credit card, and you will receive notification of that as well.
How and when do I get paid?
You will receive payment directly to your bank account automatically for each booking less the applicable Healthshield fee and CC charges, within 3-5 working days after the booking date. You must set up your bank details under Accounts in order to receive payments.
How many hours before an appointment can a client book an appointment with me?
A client can book an appointment subject to availability 3 hours before the appointment.
What happens if a customer cancels an appointment booked on Health Shield?
If a customer cancels before your cancellation deadline, they can cancel or reschedule without charge. However, if they cancel after your cancellation deadline, they will be charged for the appointment, regardless. Currently, the cancellation period is 24 hours. We plan to give Professionals more flexibility in the near future.
Can I take payment in Cash?
No. Pre-payment online helps minimize potential losses due to last minute cancellations, keeps your billing and accounts records up-to-date, and helps you manage your business with useful tools including reminder alerts. Health Shield does not accept cash payments. Can I offer discounts to my clients?
Yes, you can. however, you will have to book the appointment yourself from your Schedule by clicking on the required time. and set the price to a special price.
Is there a Credit Card Handling Fee?
Yes, there is a standard 1.9% CC handling fee plus Rs.0.28 per transaction, that will be applied to your sales.
How can I use the credit on my Health Shield account?
If your account is in credit either due to a promotion or Refer A Friend bonus, we will automatically deduct the credit amount from the Health Shield commissions. It will not be applied against your credit card fees.

Common Questions

Why Can’t Clients Book Me?
You may appear in the search results but not be bookable because you have not completed the minimal profile, or because you have not entered a debit card to receive payments. Please return to your dashboard and complete the information so that your services can be booked by clients
How does Health Shield bring me new customers?
Health Shield brings you new customers in a number of ways:
• Our referral program encourages and rewards customers who refer new customers to you
• We provide search tools to make finding you extremely simple.
• We advertise and attend conferences to drive more traffic to Healthshield.in and you
• Health Shield also enables coupon codes and promotions to encourage new customers to find you.
Is Health Shield secure?
Absolutely! Each monetary transaction takes place on secure servers that are PCI compliant. We will make sure that none of your personal information or credit card details will be passed to any third party.
How do you screen new clients?
Health Shield is committed to ensuring both your safety and the safety of our clients. For clients, we will screen for certain service types (like home visits, or vulnerable office visits) through a background check. Otherwise, we will simply verify the customer via email/sms.
Why should my existing customers use Health Shield?
To put it simply, it’s easier for your customer to book you at their convenience through Health Shield (even if it’s 2 in the morning) than to pick up a phone and try to reach you.
Why didn’t I receive my email notification?
Please check your email in your settings, or check your spam box.
How do I turn off or deactivate my profile?
If you really want to leave Health Shield, which we hope you won’t, you can turn off all your availability and after a certain time period we will deactivate your profile.

Review

What’s the benefit of having higher ratings?
Having high ratings shows potential clients that you are great at what you do and will naturally attract more bookings. Users also have the option to sort their search results by ratings.
How do reviews work?
After an appointment has been attended your clients will receive an email requesting a review which consist of two parts.
• A star rating between 1 and 5 with ½ increments (this is mandatory)
• A written review which is optional.
Client full first name and initial of Surname will be listed e.g John T.
What are the Health Shield review guidelines?
To post a review you must either have made a booking on the Healthshield site or received an invite by the Professional you are writing a review for as an existing client.
Can I edit or delete a review?
To ensure that your overall ratings and reviews are 100% genuine you will be unable to edit or delete reviews. If there is a spelling error, please notify us and we will happily correct this. If you feel a rating or written review has been posted out of spite or malice you can contact customer support by submitting a ticket and we would be happy to look into this.

Refer a Friend

love Health Shield – how can I spread the word?
Not only can you spread the word, but you can join our Referral Program and earn credit to spend on your next booking! Click here to find out more! HealthShield also has a very active online community. Like our Facebook page or join the HealthShield LinkedIn group. You can also follow us and share our content on any of the popular social media sites such as Twitter, Google+ and Pinterest.

Mobile App

Can I sign up using the Health Shield mobile App?
Our mobile App is currently only for Clients to find and book professionals on the go. The Professional app is currently under development and will be available Q4 2016!

PROFESSIONAL CLIENTS

Getting Started

How much does Health Shield cost?
Health Shield is free to sign up. Health Shield charges a low 4% booking fee for each booking made by existing clients (with a maximum total charge of $150/month for your existing client bookings). For new clients found and booked through Health Shield, a one time 30% booking fee will be charged and subsequent bookings are charged at 4%. All payments are subject to standard credit card handling fees. That’s it! No hidden costs, no strings attached, no withdrawal fees, no commitment and no credit card required and no surprises!.
Who can list on Health Shield?
Any certified professional in the Health, Wellness or Fitness field that provides a legal service or business from our wide list of categories and has official residence in the India.. Click here for a full listing of Professional service types. Check back if you don’t see your field listed, as we will be adding new service types in the future. We reserve the right to reject listings that do not match our values.
Does Health Shield support classes?
Currently you can only offer appointments. We will be adding exciting features for classes very soon.

Creating an Account

What if I left the Wizard, can I still complete my Profile?
Of course you can. When you return to Health Shield, the wizard will automatically pop up where you left off.
What is my dashboard?
Your dashboard is your control center. You can access it on the top right, by clicking on the Health Shield icon, next to your name. It’s where you can view and edit your profile, and manage your schedule, as well as setup your appointment availability and view your clients.
How much flexibility do I have with pricing, location, multidiscipline and duration?
You have complete flexibility, you can set up multiple locations, multiple services and assign a price per duration, location and service.
Can I set multiple locations?
We will be supporting this feature very soon.
Does my Health Shield schedule sync with third-Party calendars?
Yes, we currently synch with Google, and will support other calendars in the near future.
Why is my profile not appearing in the search results?
This could be due to a number of reasons:
• If the mandatory fields on your profile have not been completed
• Unfortunately, you did not pass our background screening. Learn more about background screening here.
• Check your email to see if your account has been deactivated or suspended.
Can I complete my profile later?
Yes, but keep in mind that your profile will only appear in search results once all the relevant fields are complete. See previous question.
Why has my account been deactivated?
There are several possible reasons as to why an account is deactivated:
• We have discovered false information.
• You have breached our terms and conditions.
• You have failed our background screening requirements.
Where can I see how my listing is performing?
You will have a dashboard on your profile where you will able to see your client list, your revenue, and other important information that will help you better manage your business.
Can I upload images, and videos?
Yes, you can. We believe this will help people get to know you and help you market yourself better. Can I contact clients directly?
You can use our private messaging feature to contact consumers directly, but only if they have been uploaded as an existing client or have booked your services previously.

Search & Book a Professional

What types of services can I find and book on Health Shield ?
The Health Shield has hundreds of service types that come under Health, Wellness, Fitness and Alternative Medicine.etc.
There are so many good choices. How do I choose the right professional for me?
Take advantage of our advanced search features to narrow down your search results and check out the Professional’s comprehensive profile to see if it’s a fit.
Are taxes and gratuity included in the price?
Most States do not charge taxes on services. Please consult your accountant and tax advisor if tax is required in your State.
What if I need to reschedule or cancel my appointment?
With Health Shield rescheduling or canceling within the given cancellation period is as simple as a click of a button. Each Professional’s cancellation policy will be clearly displayed at the time of the booking. Last minute cancellations may not entitle you to a refund.

Payment & Billing

What are the payment options?
With Health Shield you can pay with almost any kind of credit or debit card, Visa, MasterCard.
Can I pay via my insurance company?
Not at this time, but we are considering it for the future.
How can I use the credit on my Health Shield account?
If your account is in credit either due to a promotion or Refer A Friend bonus, we will automatically deduct the credit amount from the Health Shield charges.
Do I need to give my credit card when I’m booking an appointment or class?
Yes, you will need to provide your credit card details the first time you book. After that, we store your information on secure servers and you will be able to book with a click.
When do you charge my credit card?
We will first authorize your card and then process the payment once the non-refundable cancellation period has reached. This may vary between Professionals ranging from 24 hrs, 48 hrs or 72 hrs.
How do I use my Dashboard?
Using your Dashboard is extremely simple. To the left of the screen you will five options, My Profile, My Schedule, Appointments, My Professionals, and My Settings. There are self-explanatory, but if you have any questions about how to use it, feel free to ask for help.
How do I see my past Healthcare Professionals, appointments and classes?
You will be able to view all your previous bookings and favorite Professionals on your dashboard.

Common Questions

Why can’t I book a Professional?
If a Professional has not completed his profile (including entering a debit card) you will not be able to book him. If you know the Professional in question, you can remind him to finish his profile, so you can easily book him at any time that is convenient to you.
Are Professionals screened?
HealthPRO is committed to ensuring both your safety and the safety of our Professionals. We run a full FCRA compliant background screening on each Professional which includes: ID verification + National Criminal Database Search + National Sex Offender Database Search.

Refer a Friend

I love Health Shield – how can I spread the word?
Not only can you spread the word, but you can join our Referral Program and make money! Click here to find out more! Health Shield has a very active online community. Like our Facebook page or join the HealthPRO LinkedIn group. You can also follow us and share our content on any of the popular social media sites such as Twitter, Google+ and Pinterest